Key To Health

Welcome to Key to Health on

Key To Health
Tunbridge Wells
Kent
TN4 9DT
email: keytohealth

We have compiled a list of frequently asked questions and hope these will provide a quick answer to any query you may have. All important topics are fully covered in our information pages.

Frequently Asked Questions:

What payment methods are accepted?
On our checkout screen you will have the option to choose a payment method. We accept payment by credit/debit card or cheque. We accept Visa and MasterCard credit cards as well as Delta, Electron, JCB, Solo and Switch debit cards.

How safe are my credit card details?
For secure online payment, Secure Socket Layers (SSL) are used to ensure the privacy of your payment information and at no time are your debit/credit card details transmitted unencrypted over the internet. Please note that we do not retain any credit or debit card information as these details are processed by the payment processor on its own secure servers. Visit our Security page for more details.

How do I place an order when paying by cheque?
On our checkout screen you will have the option to select your payment method. Simply select the option to pay by cheque and submit your order. You will receive an immediate email from us as acknowledgment of your order. We will then send you a further email with detailed payment instructions. Further information can be found on our Payment page.

Can I place an order by telephone?
As we are exclusively an ecommerce business, we only accept orders placed through this website or by post if paying by cheque.

Can I follow the progress of my order?
You can check the status of your order at any time by entering your order ID number and email on the Order Status page or if you have registered with "my account" then you can keep track of your orders here. We strongly recommend that you register with us using our "my account" . With the exception of some low value orders, we will also send you an email with the tracking number for your order and the link to the postal or courier services website where you can track the progress of your package.

Do you accept overseas orders?
No, at present we can only accept orders placed by United Kingdom residents for delivery within the UK. We will be offering an international shipping service in the near future.

An item I ordered does not meet my requirements. Can I return the item for a refund?
Although we do our best to provide full descriptions and pictures for all of our product range in order to help you with your purchase, we do realise that when purchasing online it can sometimes be difficult to judge the suitability of a product before you have seen it. We offer a 30 day 'no quibble' money back guarantee allowing you to return any unused item(s) for a full refund if you are not happy with your purchase. It is important that you read our terms & conditions for the conditions which apply to our returns policy.

What do you do with my personal information?
We only use the personal information you provide for the purpose of processing and delivering your order and for keeping you informed of our latest products and offers by email if you so wish. It is our strict policy not to make your details available to any third party marketing organisation. Please refer to our privacy policy for further details.

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BioCare JointGuard™

300ml Liquid
Price £23.50 RRP
Our Price £21.15

Special Offer Price £18.80 SAVE £4.70
Special Offer Code*
323300-0704
(*Spend £35 or more)

BioCare OmegaCare™

225ml Liquid
Price £18.25 RRP
Our Price £16.42

Special Offer Price £14.60 SAVE £3.65
Special Offer Code*
321225-0704
(* Spend £35 or more)

BioCare FloraGuard™

30 Capsules
Price £29.95 RRP
Our Price £27.00

Special Offer Price* £23.95 SAVE £6
Special Offer Code*
20030-0704
(* Spend £35 or more)

BioCare JointGuard™

300ml Liquid Price £23.50 RRP Our Price £21.15

BioCare OmegaCare™

225ml Liquid Price £18.25 RRP Our Price £16.42 Special Offer Price £14.60 SAVE £3.65 Special Offer Code* 321225-0704 (* Spend £35 or more)

BioCare FloraGuard™

30 Capsules Price £29.95 RRP Our Price £27.00

300ml Liquid
Price £23.50 RRP
Our Price £21.15

225ml Liquid
Price £18.25 RRP
Our Price £16.42

Special Offer Price £14.60 SAVE £3.65
Special Offer Code*
321225-0704
(* Spend £35 or more)

30 Capsules
Price £29.95 RRP
Our Price £27.00